Which Kind of Material is Using for Your Package?

The powder form is packed in paper-drums and two plastic-bags inside. 25kg per drum. The oil form is packed in a food grade plastic drum or accprding to the need of customers.

How Will My Package(S) Be Shipped?

Generally, Less than 50kg orders will be shipped via door to door international express. More than 50kg order sent by Freight or sea.

Do You Accept Purchase Orders?

Yes. We will happily accept purchase orders. Purchase orders must be signed, bona fide documents that specify both a shipping and billing address, PO Number, and all relevant costs, including quantity, part numbers, product prices, shipping and handling, and taxes (if applicable). Requisitions, letters, faxes, or memoranda referencing a purchase order number will not be accepted. To place an order by purchase order we must receive the purchase order by fax, email, or US mail. You may email your purchase order to sales@healthwise.com

How About the Procedure for Order?

Generally speaking, the procedure is usually as follows: Send us enquiry by either email or fax, and we will make you detailed offer. After everything is confirmed, We will send you a Pro forma invoice in which our bank information is included. We will arrange production and effect shipment after receipt of 30% deposit, and we will fax you Bill of lading after shipment, You're kindly requested to pay the balance as soon as receipt of the fax of Bill of lading, Full set of original shipping documents will be sent to you by courier after we receive final payment, Then you can take delivery based on these documents at your port.

How Can I Get Prices?

Send us your enquiry by either email or fax, we will make you offer soon. Also, Let me know the destination port so that we can advise you shipping cost accordingly.

Can I Order Some Samples Before Placing Full Container Order and How Do You Ship Them?

Small sample order is acceptable, subject to our final confirmation. Also, you're kindly requested to pay extra handling cost per small order.

How Do I Handle Customs?

Customs can be handled for you by the local clearing agent for some nominal fees which you have to fix up or else you can do the customs clearing yourself with ease by filling in the suitable forms and paying the necessary inspection charges. For details, please inquire with your local customs office or local import broker.

Will the Goods Be Delivered to My Warehouse After Shipping?

In the case of sea shipping, we can only deliver the goods to your destination seaport or other transportation terminal place, not door to door, It's you who should arrange the inland transit from terminal place to your warehouse. In the case of small samples delivered by courier, the samples will be given to your hand.

Guangdong healthwise health food co., ltd is a real manufacturer,the production processes are open and transparent. Our raw materials are safe and high quality.OEM-free, independent research & development and factory cultivation. Our integration of cultivation, research, production, sales and service, without intermediate links.The products are reliable and guaranteed if they match the above criteria.

What is a Botanical Extract?

A botanical extract is directly derived from plants. This is only slightly different from the use of botanical ingredients. Botanical extracts are created soaking the botanical in a solvent that’s able to retrieve certain chemicals or beneficial parts of the plant to be used in a product. Kaiping healthwise's products are extracted by SFE-co2, the extract method ensure the products pure and green.

FAQ

How Can I Pay for My Order?

Payment term for full container order:

30% deposit by T/T in advance, the balance by T/T against the fax of Bill of Lading.

Payment term for samples order to be shipped by courier: 100% by T/T in advance.

"T/T" means telegraphic transfer, the same as a bank wire transfer.

Can I pay by L/C?

Our payment term is usually T/T in the case order is not so big.

L/C is rather too complicated to carry out and it's time costly.

Both of us would be heavily charged by bank too.

If you insist on L/C, we agree.

but your order amount should be more than US$20000.

How Long Does It Take to Deliver My Goods?

Normally, we will effect shipment within 20 days after receipt of 30% deposit.

Transit time depends on your destination port.

How to Arrange Shipping Insurance?

We can arrange shipping insurance for you.

How Will I Know when My Goods Will Arrive?

You will be informed of the departure time and ETA (Estimated Time of Arrival) upon we send goods out. You can also trace the container or parcel on Internet.

What Are the Documents You Provide for Clear Through Customs?

Normally, full original shipping documents based on FOB or CFR includes Bill of lading, GSP Form A (CO), Invoice and Packing list, and extra insurance policy will be provided based on CIF.

Packing declaration and other special documents are also available on demand.